Shipping

Pure Planet Club ships Australia wide. All orders are processed within 2 business days of being received, Monday to Friday, excluding Australian public holidays. As soon as your order has been processed you will receive a shipping confirmation to the email provided. If you have any questions relating to when your order will be delivered, please refer to your tracking information prior to contacting us.

Once an item has been shipped from our warehouse, it is the customer’s responsibility to organise a return, we cannot recall any deliveries that have left our distribution centre and are with a courier company.

We are dedicated to getting your order to you without any problems whatsoever, but in the rare case that an issue occurs, we will be happy to help. We strive to deliver all orders ASAP, although sometimes shipping delays occur, if your order has not arrived 5 days after the estimated delivery date, please contact us.

All orders are authorised to be left in a sheltered area. On some occasions orders may be returned to a local post office if the delivery driver deems it is unsafe to leave the parcel at the premises, some examples but not limited to (closed gate or front door is visible from curb).

If your shipment is returned to Pure Planet Club due to failure to collect from your local post office a reshipping fee will be charged to ship your order again. The reshipping fee is dependant on your location and can vary customer to customer.

Pure Planet holds no responsibility for lost or stolen goods or goods delayed in transit.

Delivery times are estimates only, some regional areas may differ. These estimates may be subject to delays due to causes outside of our control. Unfortunately, certain areas are a little trickier to get too.

If your delivery details so happen to change during your subscription, you can easily log into your self-service account where you can update your delivery, billing and subscription details, you can login to the customer portal here.

For more information, please refer to our FAQs or get in contact.

Pure planet

We have been buying these toilet rolls for years as they are great, easy to order, delivered as often as you want. Easy, aware business to buy from.

Best eco-friendly TP

Really good quality. Swapped to Pure Planet for another popular brand and prefer this one much more.

Nice Lather/Wonderful Scent

My favorite is the cucumber mint. Beautiful scent, smooth lather that feels silky on skin with no dryness afterwards.. With adults having approximately 22 feet of skin, and being our largest organ, YES, it does matter what we use as to cleansing products and moisturizers. Be kind to your body, it’s the only one you’ve got..😁

Sustainable tp

I like everything about this toilet paper. But most of all that it’s completely plastic free and comfortable to use.

I've been buying Pure Planet loo paper for four years and prior to that, I bought another similar brand. I was NEVER happy with the quality of the other and well known brand. I switched brands to try PP out, and stayed. Great quality at an affordable price and easy to deal with.

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